Refund Policy

Payment Facility for Buyers:

You, as a buyer, understand that upon initiating a Transaction you are entering into a legally binding and enforceable contract with the seller to purchase the products and /or services from the seller using the payment facility, and you shall pay the Transaction Price through Your Issuing Bank to the seller using payment facility.

You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by payment facility on any extension/increase in the dispatch and/or delivery time and the Transaction shall stand amended to such extent. Any such extension/increase of Dispatch/delivery time or subsequent novation/variation of the Transaction should be in compliance with the Rules and Policies.

You, as a Buyer, shall electronically notify the payment facility using the appropriate iCraft Website features immediately upon Delivery or non-delivery within the time period as provided in Policies. In the case of Cash On Delivery transactions, the Buyer is not required to confirm the receipt of products or services.

Except for Cash On Delivery transaction, refund, if any, shall be made at the same issuing bank from where Transaction Price was received.

For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favor of the buyer (ss per registration details provided by the Buyer)

Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

For electronics payments, refunds shall be made through a payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days.  We have all the right to block the user if the user makes false order/s.